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Yililo’s COVID 19 Statement

How we are handling COVID-19

The safety of our customers and colleagues during this difficult time is the most important thing to us. 

Most of our products are made or shipped from the U.K and we are working with our suppliers to ensure that all items are stocked and shipped with minimal handling.

All staff wear masks during picking and packing and sanitise their hands regularly. 

In addition, all of our staff practice social distancing and we are operating with a reduced team to allow for this. As a result we have taken the difficult decision to remove our telephone customer service number as a live help feature.

Instead, please email customerservice@yililo.com for help with orders and product advice or us our live chat feature on our website for urgent enquiries. (Monday - Saturday 8-7pm and Sunday - 9-5pm) 

Our supply chain

As a result of so many customers choosing to shop online plus the decrease of staff numbers and the safety measures we have implemented our supply chain has inevitably been effected.

Like all companies our deliveries have been effected by Covid 19 delays and both our manufacturing and delivery times have had to be extended.

We are working our hardest to keep our customers informed and we are currently doing very well at getting our products to their homes as quickly as possible despite the issues above. 

Prices:

Lastly, the cost of goods and services have increased globally but we are working with our suppliers to make sure that our prices and free delivery remain unaffected. 

We want to thank you for your patience and understanding at this difficult time and we look forward to continuing to be able to offer beautiful items to brighten your home.