Yililo's Happy Customers
Read real reviews from Yililo customers who have brought colour into their kitchens with our tempered glass chopping boards. H
Honest feedback, real photos, and happy homes loving and living in colour.
Based on 1013 reviews
93%
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Products are lovely & good quality but customer service terrible. I contacted customer service straight after placing my order and still haven’t had a reply, goods received a week ago.
Hi there, thank you for taking the time to leave a review.
We are glad to hear that you love our products and find them to be of good quality.
We apologise for the delay in our response to your customer service inquiry. I deal with all emails and i can confirm that it was not received. Please know that we would never intentionally ignore any emails.
If you still need any assistance, please let us know and we will be more than happy to help. Thank you for your understanding. - Bri
We wanted the sparkly cherry coasters, ordered them and received non sparkly and two bows and two cherry type coasters. Reordered and paid for sparkly cherry coasters, were were sent the dull non cherry sparkly ones again!!! Looked into sending them back and we’d have to pay for postage etc so would cost the same! Feel like we’ve been conned TWICE
Hello Catherine,
Thank you for taking the time to leave a review, and we are genuinely sorry for the experience you have had. Receiving the wrong item twice is completely unacceptable and we fully understand why you feel let down.
We have looked into this and it appears two of our products have very similar names, which was causing our system to pull through the wrong item at fulfilment. This has now been corrected so it will not happen to anyone else.
We do want to mention that we have checked our inbox and we have no record of receiving an email from you.
Please know that had you contacted us at any point, we would have resolved this for you immediately. We never want any of our customers to feel stuck or out of pocket.
That said, we can see you have been charged twice for an item you never actually received, and we want to put that right. We will be refunding one of your payments in full and sending out the correct sparkly cherry coasters to you straight away. Please do keep the incorrect items with our apologies.
We really do care about every single order and we are so sorry we fell short here. We hope this goes some way to restoring your faith in us.
> Bri
Wow, this is so lovely, who knew a chopping board could bring so much joy. A one of a kind.
Bought as a gift and i think the recipient will love it
Loving my new chopping board.
Definitely stands out from the crowd.
X
I'm really happy with my cutting board. It took long to arrive than I thought but when I messaged customer care they were lovely and helpful.
Sooooo adorable well made and super fast delivery
I bought 4 Green Glass Hip Hop Chopping boards for our new corner kitch table & benches. I am using the boards as placemats on our table as they are the perfect size & are glass so very sturdy & easy to wipe clean. They look fantastic & put a bit of fun & colour into our dinner table. They were beautifully & carefully packaged so they arrived in 1 piece. They are also made to order which was evident as they were perfect ! No marks / finger prints etc & lovely & securely packaged - will definitely order from Yililo again x
Looks lovely in my kitchen. Parcel was very well packaged and it’s good quality.
Beautiful addition to my kitchen, fantastic quality & quick delivery
Very well made , bright colours a joy to having in my kitchen 🙂
love love love- fabulous and quirky and arrived on time and well packaged
This was a gift to myself and my friend who always say we are weird. So they were perfect. Excellent quality too
bought the small croisant chopping board , absoulety love its for a giftr but i think il treat myself aswell
I ordered 2 chopping board. One was personalised. The quality was amazing and they look fabulous in my kitchen. The delivery was a little delayed but this was the fault of Royal Mail not Yilliio. Would definitely buy again and recommend to all x
Love my coasters. Excellent quality and well packaged