How to Return & Refund
Return & Refund Policy
We have a 30-day return policy, which means you have 15 days after receiving your item to request a return and a further 15 days to return the item back to us.
Returns are charged at £2.99, this will be deducted from your refund total. Larger items such as Rugs, Floor Cushions and Footstools are charged at £9.99 return this is due to the weight and cost that we cannot unfortunately absorb without making prices higher across our site.
To be eligible for a return, your item must be in the same condition that you received it, unused, with tags, labels and in its original packaging. You’ll also need the receipt or proof of purchase (email)
To start the return process please click on the link and follow the steps: https://yililo.com/a/returns
If your return is accepted, we will issues you a return label and instructions of where to send your item. Please do not under any circumstances send your items back to without requesting a return first. Items sent without notice may be lost or not allocated to your account correctly and they may be rejected by the warehouse.
When your order arrives please inspect the package for signs of any immediate damage. If the package has obvious damage on the outside please ask the courier to note on the paperwork. Take pictures and send email them to firstname.lastname@example.org if the item inside is also damaged.
Exceptions / non-returnable items
Some categories of items cannot be returned these include items that are changed on your instruction before delivery. For example, a cushion with name, date or colour added or changed. This item cannot be sold on and so is therefore non-refundable. Please contact us if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on gift cards.