Track Your Order

Please use the tracking form below to enter your tracking number and track your order.

Please note not all items are updated in real-time, due to the current climate there have been extensive lockdowns and quarantines which have caused our postal carriers to be understaffed.

Also note, if your order was placed within a few days then it might not be reflected yet in the tracking information provided.

This does not mean there is a problem or it hasn't been shipped.

We ship all orders within 24-72 hours but since we are using a

third party tracking site, it can take several days for the shipping information to be updated in the online tracking system.

Royal Mail postage update: 

When your order is first shipped you will receive a confirmation email with a tracking number that may have bought you here.

This tracking number will not work until at least 5 working days AFTER you receive the email.

When you place your order it is processed and shipped within 2 working days unless one of these days is a weekend.  Your 5 to 10 working day period starts after the processing time and also does not include weekends or bank holidays. 

By being assigned a tracking number it means Royal Mail have accepted your parcel into their carrier network.

Your tracking number will not start to work until it has been sent to your local delivery depot and assigned a delivery date.

During peak periods and sales we find that parcels take the full 10 working days to be arrive,  during quieter times this is closer to 5 working days. 

Search below to track your parcel, if nothing is found and you are still within the initial 10 working days for delivery please come back in a few days to check again. 

If your parcel was ordered more than 15 days ago and there is still nothing showing please contact us at customerservice@yililo.com