Like most business we are experiencing some delivery delays - please be assured we are working hard to deliver your items. Thank you for your continued support.

Search

OUR FAQ's

Delivery help

All of our items are shipped free of charge all the time.

If you wish to pay for express delivery some items allow this option and this will be a charge of £3.99 on top of the item price.

This will be clear in both the listing and at the checkout. Please email customerservice@yililo.com if you are unsure of any prices relating to delivery.

Most of our items are shipped within 2 days of purchase.

U.K Stocked are sent out usually with 1 working day, the delivery time is then usually around 48 hours from dispatch. You will receive a tracking confirmation and be contacted by the courier with delivery details.

All of our custom made items including rugs, cushions and throws are handmade in London within 20 minutes of ordering. For this reason there is a very short cancellation window of 5 minutes after ordering. Production usually take 1-3 days and the items are then sent via tracked delivery to UK addresses being delivered within 1-2 business days after dispatch.

We are slowly phasing out deliveries from suppliers outside of the country due to Brexit and the impact of COVID19.

For items that we do source we only work with trusted suppliers who will ship your items securely usually within 3 working days.

With this method you also receive a shipping confirmation with tracking information and delivery can take anything from 5 to 14 working days.

We have a very small amount of enquiries from customers so we know it works and feedback is that 90% of items arrive within 7 days.

Delivery times are as follows::

U.K to UK-from 1 to 3 days delivery

Outside UK to UK - from 5-14 days delivery

UK to Europe - 1 week delivery

USA - up to 14 days delivery

Rest of the World - up to 2-3 Weeks delivery.

If you have any questions about delivery times before ordering or after please contact us on customerservice@yililo.com

Order help

Please allow up to 3 working days for a despatch confirmation email containing a trackable link for your order.

If your order has been despatched already please refer to our delivery guidelines.

If you have not received your item within the quoted time or if you have any further questions please contact us at:customerservice@yililo.com

Our customers do not pay import charges for orders from Yililo.com.

We will have paid all charges relating to the import and delivery of your order before dispatch.

If for any reason you are sent an invoice or receive an email from a courier relating to our delivery please firstly beware of phishing scams. Phishing is where people try and capture your details or ask for fraudulent payments so we would advise checking everything thoroughly and checking the government advice in relation to fraud and phishing see the .GOV site HERE

We would also ask that you send us an email to help@yililo.com with the details (not the original email as may be blocked) so we can look into it.

We work with several different manufacturers and sometimes your items will be shipped separately to ensure you receive them as soon as possible.

Please refer to our delivery guidelines.

If you still do not receive your item within the quoted time please contact us at customerservice@yililo.com

If you wish to cancel your order please contact us as soon as possible,

Unfortunately we are not able to refund any orders after your items have been despatched until you have returned them back to us.

Any cancellations received before despatch will be refunded in full.

Please make sure you double check the delivery address of your order as we cannot refund orders delivered to an incorrectly inputted address.

Returns And Refunds

Our return policy is 30 days from the date of delivery.

If you are unhappy with your order or you have received a faulty item, please reach out to us at customerservice@yililo.com and we will be able to assist you.

We have a returns portal that once authorised will send you a collect plus label.

Once the item is received and checked you will be refunded.

Please do not send any items without notifying us first as items can be sent to the wrong address etc.

Lastly, please keep your receipts!

Klarna

Klarna is a Swedish payment service provider that takes end-to-end responsibility for your payment. Klarna is the provider of smooth payments to more than

200,000 online stores. Over 85 million consumers worldwide have trusted Klarna to securely handle their payments.

Pay later in 3 interest-free instalments will allow you to spread the cost of your purchase over 3 equal payments. The payment for each instalment will

automatically be collected from the debit or credit card you entered at checkout. Your first instalment will be collected when your order is confirmed by

[MERCHANT] and instalments 2 and 3 are scheduled 30 and 60 days later, respectively. You can always monitor your payments’ schedule in the Klarna app.

To use Pay later in 3 interest-free instalments you must be at least 18. Whilst this option is widely promoted, Pay later in 3 interest-free instalments is subject to

your financial circumstances. When choosing Pay later in 3 interest-free instalments, our assessment will not affect your credit rating.

Klarna is unique and offers Pay later in 3 interest-free instalments based on a number of factors such as the order value, previous order history and item

availability. If you are 18 or over, you can improve your chances of being offered Pay later in 3 interest-free instalments by ensuring you provide your full name and

accurate address details and shipping to your registered billing address. All orders are assessed individually. Just because you have been accepted for a Klarna

payment method before does not mean it will be offered for every order and in turn, as it is denied does not mean it will be denied for all future orders.

If you want to make a purchase with Klarna using Pay later in 3 interest-free instalments, you'll need to provide your mobile phone number, email address, current

billing address and a debit or card card. The mobile number is required in case we need to reach you. All communications will be sent to your email address. It's

very important that you give us the correct details, as otherwise you will not receive your payment schedule and any updated order information.

Klarna may run so-called unrecorded enquiries (or soft credit searches) that do not affect credit scoring and are only visible to you and Klarna, but not visible to other lenders.

Neither Klarna nor [MERCHANT] run credit searches against you that could impact your credit rating.

Although Pay later in 3 interest-free instalments is widely promoted it is not always universally available. The Pay later in 3 interest-free instalments payment option

is automatically generated by algorithms that are dependent upon a number of factors including address details, cardholder details, amount of order, the online

store, previous order history and item availability.

Payment for your Pay later in 3 interest-free instalments will automatically be collected from the debit or credit card you entered at checkout. The first payment is

taken when the order is confirmed. The second and third instalments are collected 30 and 60 days, respectively, after the first instalment. You can always monitor

your payments’ schedule in the Klarna app.

As soon as [MERCHANT] have accepted your cancellation/return, Klarna will cancel any future scheduled payments as well as refund any amounts due. The return

will be reflected in the Klarna app immediately.

Klarna will automatically attempt to collect your payment for your Pay later in 3 interest-free instalments purchase at [MERCHANT] from the debit or credit card

you entered at checkout. If we are unable to collect your payment on the scheduled due date Klarna will make one further attempt to automatically collect

payment two days later. Should this last payment attempt fail, Klarna will issue you a statement for the full outstanding order amount which will become payable 15

days later. Klarna shall notify you when a payment is due two days in advance of attempting to collect your payment and you can always monitor the due date in

Klarna app at your convenience. Your credit score will not be impacted by using Klarna’s ‘Pay later in 3 instalments’ product even if you have failed to pay on time.

You can view all of your Klarna purchases and payment schedule in the Klarna app or by logging onto Klarna.com/uk

Payment information is processed securely by Klarna. No card details are transferred to or held by [MERCHANT]. All transactions take place via connections

secured with the latest industry standard security protocols.

Yes. Just go to the Klarna app or log onto Klarna.com/uk and pay off early.

Klarna will notify you via email and push notification from the Klarna app when a payment is due and when this has successfully been collected, or in the unlikely

event of your payment failing. If a payment has been collected but you have not received payment confirmation, you can always check the status of your order and

payments in the Klarna app or by logging in at www.klarna.com/uk.

Once [MERCHANT] has received the return (partial or full) and you have received their confirmation of this, an updated statement with an adjusted payment

schedule will be sent to you by Klarna if you've made a partial return. With a full return, we shall refund any payments collected and cancel any future scheduled

payments. You are always able to monitor the status of your order in the Klarna app.

In the event that your goods have not been received please call [MERCHANT] to check on your order and delivery status. You can also contact Klarna’s Customer

Service so that we can postpone the due date on your payment or put the order on hold in the Klarna app while you wait for the goods to arrive.

As soon as the store has registered your cancellation or your return, the refund will be processed within 5-7 business days.

Refunds shall be issued back to the debit or credit card which was originally entered at checkout.

You can log in the Klarna app or at www.klarna.com/uk, where you will find all of your orders and payment schedule information.

Visit Klarna app or Klarna’s Customer Service page for a full list of FAQ’s, live chat and telephone options.

ABOUT US

We are a super creative, customer focused team based in Poole, Dorset.

We also have an office in London for our correspondence

We spent countless days working on finding amazing new pieces for Yililo and ensuring our customers stay happy.

If you hadn't already guessed we love colour and we love fun!

We started this site to fill the gap between the following;

-The gorgeously simple home décor sites -think lots of grey, beige and white - lovely, just not our thing.

-The amazing sites that have you drooling at every piece but one champagne glass is for sale for £200 - completely out of reach for most.

-The sites that are amazing but everyone shops there -high street has some fab pieces but everyone has them!

and finally

-The sites that are so fantastically outrageous you don't where to start - I mean, where do you put a monkey foot hanging from a branch in blue flock?

There we saw a need for Yililo. Creative, funky, fun, fresh, colourful and affordable.

Yes we are, but we can understand you asking.

If you are worried about any aspect of the ordering process you can contact us with any questions before hand.

Email us at customerservice@yililo.com.

You can also check our social media accounts on Instagram, Facebook and Pinterest that have customer images and reviews.

You can also choose to pay with PayPal that offers purchase protection.

Lastly, you can check our company registration details on companies house.

As per our privacy policy we do not store or have access to any sensitive information including card details.

Any details you provide during the checkout process are handled by a secure server (indicated by the little padlock symbol in the search bar) and it means our website is encrypted using HTTPS and has an SSL/TLS certificates. At no point does Yililo have access to any of this information.

We are fully GDPR compliant and never share you email or other details with any other companies.

Please see our Privacy Policy for more information.

We are not currently recruiting for paid positions, but we are always on the lookout for passionate individuals who want to volunteer and gain experience in social media marketing, analytics, administration or buying.

If that sounds like you then email your CV to info@yililo.com along with a cover letter.

Of course!

We love working with influencers and the creative content they produce and the level of engagement they generate amazes us.

If you would like to work with us send a media pack to info@yililo.com Ref-Influencer enquiry.

Someone will respond once its been reviewed.

XX

Yililo's COVID19 Statement

Like thousands of U.K businesses we have had to adapt to the changes and restrictions of COVID19 and we have worked very hard to ensure we are meeting all the conditions to ensure we work safely and minimise risk for our staff and customers.

We are continuing to follow guidelines and Government advice.

Due to COVID we have had to reduce to skeleton staff and have had to temporarily stop taking customer calls due to the volume. We do however have an answer service that notifies us immediately of any messages.

We also have a well-manned email system and we pride ourselves on answering all emails and queries within a few hours. We can also be reached on live chat from 8am to 8pm Monday - Friday with an option to leave a message outside of this time.

Unfortunately, we have experienced some minor disruption to our delivery times.

Items stocked in the U.K are picked, packed and shipped usually the next working day after you make your purchase.

We use a variety of carriers including UPS, Hermes, DPD and Royal Mail. These carriers have themselves been working hard to clear backlogs and ensure deliveries are made on time but have all admitted they have been negatively impacted by the effects of COVID19 and as a result customers have been experiencing slightly longer delivery times.

We have made every effort to communicate the longer delivery times throughout our website with the aim of providing transparency and meeting customer expectations.

If however you do experience any delays with your delivery please do not hesitate to contact our team at customerservice@yililo.com.

Unfortunately, due to the sheer volume of social media messages we cannot guarantee an answer to specific shipping or delivery details via DM and would ask that you email instead.