How to Return & Refund

Returns & Refunds

We want you to love what you ordered. If something isn't right, here's how returns work.

Changed your mind?

You can return most items within 30 days of delivery for a refund. This includes sale items and our made-to-order boards, placemats and coasters in standard designs.

Non-returnable items

Personalised items (for example, boards printed with your name or custom text) and gift cards can't be returned unless faulty, as personalised pieces are made specifically for you.

Eligibility

Items must be unused, in original resaleable condition with tags, labels and packaging intact, and free from wear, stains or odours. If an item comes back used or damaged, we may reduce the refund to reflect its condition.

How to return

Log in to your account (using the email you ordered with) and follow the steps on your order, or email hello@yililo.com with your order number. Then post your item to:

Yililo Returns, Unit 41328, Courier Point, 13 Freeland Park, Wareham Road, BH15 9EL, United Kingdom (no physical store). Please enclose your order number and the name and email used on the order.

Return postage is your responsibility, including the full cost of international returns, unless the item is faulty. We recommend a tracked service and keeping proof of postage until your refund is processed.

Refunds

We process refunds within 7 working days of receiving your return, and always within 14 days as required by law. Refunds go to your original payment method and include the standard delivery charge you paid on your original order (upgraded or express delivery charges aren't refundable). Buy Now, Pay Later refunds are handled via your provider.

Damaged, faulty or incorrect items

Email hello@yililo.com with a photo and your order number before returning anything, and we'll replace or refund it, including your return postage. Nothing in this policy affects your statutory rights.

Exchanges

We don't offer direct exchanges. Return your item and place a new order.